• Warranty Registration
• Appropriate Use
• Owner's Guide
• Training Tips
• Adding a Second Collar
• Troubleshooting
• Batteries & Repair

Customer Service:Batteries & Repair

Battery Replacement

For battery replacement, please mail your BigLeash product to:
DogWatch Inc., 10 Michigan Drive, Natick, MA 01760

IMPORTANT!

Please send both the Transmitter and the Receiver when sending your BigLeash product for either battery replacement or repair.

Note: Using a power supply other than the one provided can damage your battery.

Procedure for Repair Work

• All warranty work must be completed at DogWatch Inc.
• A Product Repair Form must be filled out and returned with the product.
• Return shipping to DogWatch Inc. is the owners’ responsibility.
• If the repair is covered under warranty, the cost for shipping the product back to the customer (ground service) is covered by DogWatch Inc. Expedited shipping service to return repaired products to the owner is at the owner’s expense.
• If the repair is not covered under warranty, all shipping costs are the responsibility of the owner.
• Credit card information is required prior to service work beginning.
• When returning a unit for repair include a description explaining the problem and include your name, address, daytime phone number and email address.

For product repair, please mail your BigLeash product to:
DogWatch Inc., 10 Michigan Drive, Natick, MA 01760

Please send both the Transmitter and the Receiver when sending your BigLeash product for either battery replacement or repair.